FAQs
FAQ

Elite Private Hire Car Rental: Frequently Asked Questions

Do I need a PCO Licence to rent a car?

Yes! A valid PCO license is required to rent a car for private hire purposes.

How long do I need to have held a driving license?

You'll need a valid UK driving license held for a minimum of 3 years to qualify for our rentals.

What documents do I need to bring for the application?

  • To ensure a smooth application process, please bring:
    • DVLA Driver's License
    • PCO License and Badge
    • Insurance Information (Proof of current private hire insurance)
    • Bank Statement or Utility Bill (as proof of address)

Rental Information and Policies:

Is insurance included in the rental price?

No, private hire insurance is not included in the rental price. You'll need to secure your own insurance policy that specifically covers operating a PCO vehicle in London. 

Can I rent a car with an accident history?

You'll need a valid UK driving license held for a minimum of 3 years to qualify for our rentals.

What happens if I get a puncture during the rental period?

As the renter, you are responsible for repairs in the case of a puncture or minor damage.

Is there a deposit required?

Yes, a security deposit of £300-£500 is required, depending on the vehicle you choose. The specific amount will be outlined in your rental agreement.

Are there mileage restrictions?

No! We offer unlimited mileage on all our PCO car rentals, allowing you to maximize your earning potential.

Can I take the car abroad?

Unfortunately, our rental vehicles are not authorized for travel outside the United Kingdom.

What's the minimum rental period?

We offer flexible rental options, but there is a minimum 4-week contract for PCO car rentals.

Can I use the car with any operator?

Yes, you can use the rented vehicle with any private hire operator registered with Transport for London (TfL).

Are there any benefits to using a Wolverhampton plated car in London?

  • Potentially! While PCO-plated vehicles dominate the market, Wolverhampton plated cars may offer:
    • Access to areas with less competition during peak hours.

Car Options and Availability:

What types of PCO-compliant cars do you offer?

We offer a diverse selection of hatchbacks, all guaranteed to meet TfL compliance. Explore our website to see the latest models available.

Do you offer any larger vehicles suitable for families or airport transfers?

Yes! We have a selection of spacious 7-seaters available for rent, perfect for accommodating larger passenger groups or luggage-heavy fares.

Can I reserve a specific car model?

While we cannot guarantee specific models due to availability, we can discuss your preferences and recommend suitable options based on your needs.

What happens if the car I want is unavailable?

We strive to maintain a wide range of vehicles. In the rare case your preferred car is unavailable, we'll offer alternative options that meet your requirements.

Payments and Billing:

What are your payment methods?

We accept most major credit cards and debit cards for rental payments and deposits.

When is the payment due?

The rental fee will be due at the start of your rental period. The security deposit will be authorized on your card and returned upon successful completion of your rental agreement.

Payments and Billing:

What happens if my car breaks down during the rental period?

We recommend having roadside assistance as part of your private hire insurance policy. However, our team is available to assist you in finding a solution and getting back on the road as quickly as possible.

Do you offer any maintenance services for the rented vehicles?

We perform regular servicing and maintenance on all our vehicles to ensure optimal performance. However, routine maintenance such as oil changes will be the renter's responsibility.

Can I end my rental agreement early?

Early termination fees may apply depending on the terms of your rental agreement. Please refer to your contract for details or contact our team to discuss your options.

Do you have questions not answered here?

Our friendly customer service team is here to help! Contact Elite Private Hire Car Rental today, and we’ll be happy to address any further inquiries you may have.